🧩 COURSE SYLLABUS (MODULE-WISE)

🔹 Module 1: Introduction to E-commerce (10 Hours)

• What is E-commerce
• Types of E-commerce (B2C, B2B, C2C, D2C)
• E-commerce vs Traditional Retail
• Scope & Career Opportunities

🔹 Module 2: E-commerce Platforms Overview (15 Hours)

• Introduction to Online Marketplaces
• (Amazon, Flipkart, Meesho – Overview)
• Introduction to Online Store Platforms
• (Shopify, WooCommerce – Basics)
• Seller Account Basics

🔹 Module 3: Product Listing & Catalog Management (18 Hours)

• Product Categories & Attributes
• Writing Product Titles & Descriptions
• Pricing Basics
• Uploading Product Images
• Inventory Basics

🔹 Module 4: Order Processing & Operations (15 Hours)

• Order Lifecycle
• Order Confirmation & Invoicing
• Packing & Dispatch Process
• Returns, Refunds & Cancellations
• Order Tracking Basics

🔹 Module 5: Digital Payments & Billing (12 Hours)

• Online Payment Methods
• Payment Gateways (Overview)
• Cash on Delivery (COD)
• GST Basics for E-commerce
• Billing & Invoicing

🔹 Module 6: Logistics & Supply Chain Basics (10 Hours)

• Shipping Models
• Courier & Delivery Partners
• Warehouse & Fulfilment Overview
• Packaging Standards

🔹 Module 7: Customer Support & Marketplace Policies (10 Hours)

• Customer Communication
• Handling Complaints & Queries
• Seller Ratings & Reviews
• Marketplace Rules & Compliance

🔹 Module 8: Introduction to E-commerce Marketing (8 Hours)

• Basics of E-commerce Marketing
• Product Promotions
• Deals & Discounts
• Overview of Online Advertising

🔹 Module 9: Mini Project & Assessment (12 Hours)

• Product Listing Project
• Order Flow Simulation
• Basic Store / Marketplace Setup
• Final Presentation & Viva

🧮 TOTAL LEARNING HOURS

Approx. 100–110 Hours

📝 ASSESSMENT & CERTIFICATION

• Practical Assignments & Activities: 40%
• Final Project & Viva Voce: 60%
• Successful learners will receive
• Certificate in E-commerce Operations (Basics)
• issued by LTPL Skill Foundation

💼 CAREER OPPORTUNITIES (ENTRY LEVEL)

• E-commerce Operations Executive (Trainee)
• Online Store Assistant
• Marketplace Support Executive
• Order Processing Executive
• Small Business E-commerce Assistant

🚀 PROGRESSION PATH

• Advanced Certificate in E-commerce & Online Business Management
• Advanced Certificate in Digital Marketing
• Diploma in E-commerce & Digital Business Management