🧩 COURSE SYLLABUS (MODULE-WISE / CLASS-WISE)

🔹 Module 1: Introduction to Business Operations (4 Classes)

• Meaning of Business Operations
• Importance of Operations in Business
• Operations vs Management
• Role of Operations in MSMEs & Corporates

🔹 Module 2: Business Process Understanding (5 Classes)

• What is a Business Process
• Process Flow & Process Mapping
• Input–Process–Output Model
• Identifying Process Gaps
• Process Documentation Basics

🔹 Module 3: Standard Operating Procedures (SOPs) (4 Classes)

• Meaning & Importance of SOPs
• SOP Structure & Format
• Creating Simple SOPs
• Following SOPs in Daily Operations

🔹 Module 4: Operations Planning & Coordination (4 Classes)

• Work Planning & Scheduling
• Inter-department Coordination
• Resource Utilization
• Managing Deadlines & Deliverables

🔹 Module 5: Productivity, Quality & Cost Awareness (4 Classes)

• Productivity Concepts
• Time & Cost Efficiency
• Quality Control Basics
• Continuous Improvement (Basic Concepts)

🔹 Module 6: Operations Reporting & MIS Basics (2 Classes)

• Daily & Monthly Operations Reports
• MIS Basics
• Performance Tracking
• Data Accuracy & Discipline

🔹 Module 7: Practical Exercises & Assessment (1 Class)

• Process Mapping Exercise
• SOP Drafting Practice
• Final Assessment & Feedback

📝 ASSESSMENT & CERTIFICATION

• Participation, Assignments & Practical Work: 40%
• Final Assessment, Case Study & Viva: 60%

🎓 Successful learners will be awarded:

Certificate in Business Operations & Process Management

issued by LTPL Skill Foundation

💼 LEARNING OUTCOMES

After completion, learners will be able to:

• Understand core business operations
• Identify and follow business processes
• Assist in SOP creation and implementation
• Support coordination between departments
• Improve operational efficiency at entry level

🚀 CAREER / BUSINESS PATHWAYS

• Operations Executive (Junior)
• Business Operations Assistant
• Process Coordinator
• Office Operations Executive
• MSME Operations Support Staff