🧩 COURSE SYLLABUS (CLASS-WISE / MODULE-WISE)

🔹 Module 1: Introduction to Office Communication (3 Classes)

• Meaning of Office Communication
• Formal vs Informal Communication
• Communication Flow in Organizations
• Importance of Professional Language

🔹 Module 2: Verbal Office Communication Skills (4 Classes)

• Speaking with Seniors & Colleagues
• Telephone & Intercom Etiquette
• Professional Language & Tone
• Asking Questions & Giving Clarifications

🔹 Module 3: Email Writing Fundamentals (5 Classes)

• Importance of Email Communication
• Structure of a Professional Email
• Subject Lines & Email Body Writing
• Tone, Politeness & Clarity
• Common Email Mistakes

🔹 Module 4: Types of Office Emails (5 Classes)

• Formal & Semi-formal Emails
• Request, Response & Follow-up Emails
• Meeting Invitations & Minutes
• Complaint & Apology Emails
• Escalation Emails

🔹 Module 5: Office Communication Etiquette (4 Classes)

• Email Etiquette (CC, BCC, Attachments)
• Response Time & Professional Courtesy
• Confidentiality & Data Sensitivity
• Online Meeting & Chat Etiquette

🔹 Module 6: Practical Writing, Assessment & Feedback (3 Classes)

• Email Drafting Practice
• Office Communication Role Plays
• Email Review & Corrections
• Final Assessment & Feedback

📝 ASSESSMENT & CERTIFICATION

• Participation, Assignments & Practice: 40%
• Final Email Writing Test, Practical & Viva: 60%

🎓 Successful learners will be awarded:

Certificate in Office Communication & Email Etiquette

issued by LTPL Skill Foundation

💼 LEARNING OUTCOMES

After completion, learners will be able to:

• Communicate professionally in office environments
• Write clear, polite, and effective emails
• Follow corporate email etiquette standards
• Handle internal and external office communication
• Avoid common communication mistakes